Refund & Cancellation Policy

1. Platform subscription (Institutions)

Your monthly plan (see pricing) renews automatically each month. You can cancel at any time from your dashboard or by emailing support@influrion.com— cancellation takes effect at the end of your current billing period, and you keep full access until then. We don’t offer partial-month refunds for a mid-cycle cancellation, which is standard for subscription software. If you were charged in error (e.g., a duplicate charge), contact us within 7 daysand we’ll refund it in full.

2. Student course payments

This section covers paid courses purchased directly on Kaksham through Razorpay. It does not cover any separate arrangement your Institution has made with you outside the platform (for example, a course fee paid to the Institution directly).

3. Eligibility for a course refund

You may request a full refund within 7 days of purchase, provided you have not completed a significant portion of the course content. This window exists so genuine mistakes or change-of-mind purchases can be corrected, while remaining fair to Institutions whose content has already been substantially delivered.

4. Not eligible

• Requests made after the refund window above.
• Courses where you have watched a substantial portion of the content.
• Free courses (there is nothing to refund).

5. How to request a refund

Email support@influrion.com with your registered email address and the course (or subscription) in question. We aim to respond within 3 business days.

6. How refunds are paid

Approved refunds are issued to your original payment method via Razorpay and typically take 5–7 business days to reflect, depending on your bank.

7. Contact

Questions about a payment or refund? Contact support@influrion.com. See also our Terms of Service.